Return and Refund Policy for Snow Whitening Cosmetics

Effective Date: 19th September 2025

At Snow Whitening Cosmetics, we are committed to providing high-quality skincare products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, we’re here to help.

1. Returns

You may return items within 7 days of receiving your order, subject to the conditions below:

Eligible Returns:

  • Items must be unused, unopened, and in their original packaging.

  • Items must be accompanied by a valid proof of purchase (order number, invoice, or receipt).

Non-Returnable Items:

  • Used or opened products

  • Items purchased on sale or promotion

  • Perishable goods or items with hygiene concerns (e.g., creams, serums, or oils once opened)

  • Gift cards

If you’re unsure whether your item qualifies for a return, please contact our customer support at info@snowwhitening.com.

2. Refunds

  • Once we receive your return, we will inspect the item and notify you of the status of your refund.

  • If approved, your refund will be processed within 7–10 business days to your original method of payment.

  • If rejected (due to item being opened, used, or not in original condition), we will notify you and return the item at your expense if requested.

3. Exchanges

We only replace items if they are defective, damaged, or incorrect. To request an exchange, please contact us within 48 hours of receiving the item at info@snowwhitening.com with photos of the product and packaging.

4. Shipping Costs

  • Return shipping costs are the customer’s responsibility unless the item received is damaged or incorrect.

  • Original shipping charges are non-refundable unless the return is due to our error.

5. How to Initiate a Return

To return a product, please follow these steps:

  1. Email us at info@snowwhitening.com with your order number and reason for return.

  2. We will confirm eligibility and provide the return shipping address.

  3. Package the item securely and send it to the provided address.

  4. Keep your return tracking information for reference.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. Include:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging

We will prioritize your case and arrange a replacement or refund as appropriate.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us: